A personal artifact,
delivered digitally.

1. Before payment

You may leave the creation flow at any time before completing payment. No charge is made until you approve payment through the checkout provider.

2. After payment: no change-of-mind refunds

Each paid artifact is generated and unlocked for the verified email used at checkout. Because this is a personalised digital service delivered immediately after payment, we do not offer refunds, exchanges, or cancellations after a successful payment simply because you change your mind, no longer want the artifact, entered an intention you later wish to change, or dislike a subjective aspect of the output.

This policy does not remove any right that cannot be excluded under applicable law.

3. When we will investigate a refund

Contact us within 7 days of the charge if any of the following happens: you were charged more than once for the same order; you were charged but your artifact did not unlock; a material technical fault prevented delivery; or there was an unauthorised payment. We will investigate using the payment reference and may ask for the email used at checkout.

If we confirm a duplicate charge, an unresolved delivery failure, or another refund required by law, we will arrange the appropriate remedy or refund to the original payment method where possible.

4. Payment status and pending charges

Payment status is confirmed by the payment provider. A pending, failed, or cancelled payment does not grant access to the paid artifact. If a payment is pending, do not repeatedly place new orders until the original status is clear; this can create duplicate charges.

Where a bank or payment provider reverses or releases an unsuccessful authorisation, their timelines and rules apply. Monad Archive cannot speed up a bank's processing time.

5. How to request help

Email monadarchive@hotmail.com with the subject line Payment support. Include the email used at checkout, the payment date, the amount, and the payment reference or order ID. Do not email card, UPI, or bank-account credentials.

We aim to acknowledge payment-support requests within 3 business days. If a refund is approved, the time it takes to appear in your account depends on the payment provider and your bank.

6. Policy updates

Any change to this policy applies from the date shown above and does not affect a purchase made before that change, except where a change is required by law.